We must use time creatively... and forever realize that the time is always ripe to do right.
--Martin Luther King Jr.
One of the most valuable edicts that any long-term enterprise must embrace is best articulated by Warren Buffett (or at least, attributed to him).
It takes a lifetime to make a reputation--but only five minutes to lose it.
How many longstanding reputations are lost when one employee or policy or supplier errs--and fails to take responsibility and correct it? Organizations can afford to make mistakes--they can't afford to pretend they haven't.
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