Starbucks uses the web to glean the input of customers. Anyone who knows me knows my general dislike for Starbucks. But they are getting this right by using technology as a way to connect to customers, and actively seeking opportunities to improve their performance. The next step for a principle-Powered organization is the use of similar technology internally to find core values violations in policy, procedures, culture, operations and management. But as a starting point, this is noteworthy.
There is more about it at this AP link:
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